Returns & Exchanges
At IDC Dermo, your skin's satisfaction is our priority; if you are not completely satisfied with your purchase, you may return unopened products within 30 days for a full refund. We strive to ensure every part of your skincare journey is seamless, including our hassle-free returns process.
Initiate Your Request
Contact our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization Number.
Prepare the Package
Securely pack the items in their original packaging, ensuring the product is unopened and includes all original documentation and promotional materials.
Ship the Product
Affix the provided shipping label or use a traceable carrier of your choice to send the package back to our distribution center for inspection.
Receive Your Refund
Once our quality control team verifies the condition of the items, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing