Frequently Asked Questions
Everything you need to know about IDC Dermo skincare and your orders.
Are IDC Dermo products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically designed to be highly effective yet gentle enough for sensitive skin types.
How long will it take to receive my order?
Standard shipping typically takes 3 to 5 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy on most products. If you are not completely satisfied, please contact our customer service team to initiate a return or exchange.
Are your products tested on animals?
No, IDC Dermo is committed to ethical beauty. We do not test our products or ingredients on animals at any stage of the development process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I use multiple IDC Dermo serums at the same time?
While our multi-benefit formulas are designed to simplify your routine, you can layer specific targeted treatments. We recommend applying the thinnest consistency first.